WE TAKE THE RISK SO THAT YOU DON'T HAVE TO. Ordering from us is TOTALLY RISK FREE
because you receive and check you order before we take your payment.
How does this work?
- You place order in the normal way including processing your credit card through the Sage Pay secure server.
- Your cards is checked and authorised by your bank but NOT charged AT THIS TIME.
- Your order is processed and dispatched to you in accordance with your chosen delivery schedule.
- Your receive and sign for you order the day after dispatch.
- You check your order during the following 24 hours.
If you are unhappy with anything call our Freefone customer service on 0800 374 594 and we put it right
- If you are delighted with your purchase you do not have to do anything we will take payment from your card 24 hours after you have received and checked your trophies
1000's of customers check our prices every day to guarantee you the lowest price in the World!
How does this work?
- We have checked our prices against the top ten sites on the Google.com organic search and can confirm that, like for like, our prices are consistently lower than all published retail prices shown.
In addition to our check we have included a 'price drop' button to allow you and all of our customers to scan and check hundreds of e-commerce trophy sites on the web to ensure that we remain the lowest of them all.
- Our mission is to offer better trophies at better prices and support the sale with the best possible service. Our customers take for granted real engraving on metal plates, premium packaging and extensive order tracking - to name just a few services included in our rock bottom prices.
- Many suppliers talk about "price match guarantees" or beating "like for like" quotes. We set the agenda by offering great value for money -instantly, with a transparent and checkable system monitored by you and thousands of satisfied customers.
Here's how to ask us to drop our prices.
- If you see any of the products on our web site selling for less1 on any other2 e-commerce enabled website then you can ask us to drop our price.
- All you need to do is click the price drop button (Seen it selling for less? Click here) and submit the on-line form with a URL link to the actual site and product being sold for less.
- We'll research the supply and following confirmation we'll amend our our price for the benefit of you and all of our customers.
These simple terms apply...
- The product and service must be identical, generally available at the advertised price and 'in stock' for immediate delivery.
- The product must be capable of being ordered and engraved on-line
- One off clearance, used or damaged product and arbitrary discounts that cannot be verified are excluded.
Here's how to ask us to drop our prices AFTER you've placed your order.
- Even after you've placed your order you continue to be protected by our rock solid lowest price guarantee you have a FURTHER FIVE DAYS to continue checking the web. Remember you don't pay for your trophies until after you have received and checked them. During this period you can claim on our lowest price guarantee and we'll refund the difference and send you a £5 discount voucher to use against your next purchase.
EVERY ORDER LEAVES US IN FOUR WORKING DAYS OR SOONER...
|Order placed on:-||Delivered on the following:-|
For your convenience we only ship Express using a secure overnight courier. Every order is engraved and dispatched in four working days* so you will know exactly when you can except to receive your trophies.
An email advice is sent to you on the day we dispatch your trophies. This will include a tracking link which allows you to monitor progress of the delivery.
On the morning of delivery you will receive a SMS text message giving you a predicted delivery time within a one hour window. (e.g. Your parcel from Tower Trophies will be delivered between 10.13a.m. and 11.12a.m.) This service is subject to you entering a mobile telephone number when you place your order.
*PREMIUM SERVICES. We offer a SUPER EXPRESS service which can be 48 hours from order sate with specified Saturday or Morning deliveries. Subject to an additional charge and available stock.