CORONA VIRUS - COVID 19
Like you we have never seen anything like this throughout our 40 years of business. Your first priority and ours is to keep safe. However, this will come to an end and normal life will resume. Our website will stay live and our stock remain available. We do not expect to see much activity for a while but where you are postponing rather than cancelling you will need to maybe reserve awards or at least check availability.
OUR SHOWROOM IS OPEN MONDAY TO FRIDAY
OUR ADMINISTRATION TEAM CONTINUE TO WORK REMOTELY. We will resume a full service as soon as it is safe for your family and ours
Some things that you can do:-
PLACING AN ORDER. If you need to place an order you can. There may be some delay in getting things to you and there may be substitutions required but we will do what we can. We will keep you informed at each step of the way.
If you have an account with us already, you should log-in before adding items to your basket. Anything put into the basket will still be avaiilable to see when you log-in again. If you don't have an account yet you should create one so that anything that you do on the website will be saved.
If you want to reserve stock so that you have what you need later in the year please take a look at "How to Reserve Stock"
Our warehouses currently have plenty of stock and our website reflects what's in and what's out.
KEEPING IN TOUCH.
RESERVED STOCK Many of you have stock reserved but obviously don't know when you'll need it. Don't worry it's securely stored and insured! If you need any information about it call or email us.
TELEPHONE (0800 374 594) Our free telephone number will go directly to voice mail. LEAVE A MESSAGE and we will ring you back within the hour.
EMAIL. If you are dealing with Vivien, she is monitoring her email at all times. You will have her direct email. If your enquiry is general please use email@example.com
ENGRAVED GIFTS. We will be launching a sameday engraving, next day delivery service very soon. Keep an eye on our Facebook for more details of this. (Giftwrap and Direct Despatch will allow you to send engraved gifts direct to your family and friends)
LIKE US on Facebook to keep fully up todate with what's going on.
STAY SAFE and thank you for continuing to support us through these difficult times.