| About Us Tower Trophies has been established for over 30 years and is committed to supplying better trophies at better prices than anywhere else. We are a full service trophy and engraving Company with full in house production facilities. We specialise in supplying major leagues and have long standing relationships with customers throughout the UK. Our Contact details: TOWER TROPHIES SHOWROOM & WORKS 6 Merstow Green, Evesham, Worcestershire WR11 4BD UK Office Hours GMT 9.00 am to 5.00pm Telephone Support +44 (0) 1386 48666 Telephone General enquiries +44 (0) 1386 47555 Telephone Order Enquiries only FreeFone 0800 374594 Fax: +44 (0) 1386 48582 Email: service@towertrophies.com VAT Registered number857 6586 64 |
| Making A Purchase Making an online purchase is simple. Just browse our store, choose the item you wish to buy, press the ADD ENGRAVING button giving us your engraving instructions and add the item(s) into the shopping cart. You can buy a number of items on one page and add the entire page to the shopping cart. For example if you wish to buy two sizes of the same trophy for a WINNER and RUNNER-UP just add the quantities and engraving instructions then use the ADD TO CART at the bottom of the page. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. We accept all cards except American Express via our secure link (SSL). You will see the golden padlock at the checkout pages. If you prefer you may send your credit card information but we will not process your order until a verified payment method is in place. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Delivery And Handling All orders are shipped with an overnight carrier. A signature is required in all cases. If you do not think that you will be available to sign for the item we suggest that you nominate a business address. We will e-mail you on the day your goods are dispatched. You may track the progress of the delivery on-line. (Details will be included in your e-mail) |
| Delivery Schedule We will always deliver your order in accordance with your instructions and include a PRESENTATION DATE as a required field. We have never missed a presentation in 30 years so, if we accept your order, we will ensure that you receive it in time for your presentation. If you have any special instructions you should include them in the "additional carriage information" box during the checkout procedure. If no required date is stated we will normally deliver within 5 working days. |
| Back Orders We never hold back orders. If the product that you have ordered is temporarily out of stock we will offer you an alternative. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. Your order is carefully checked before dispatch and securely packed. If any item arrives damaged we will replace it as quickly as humanly possible. You should telephone us the moment you discover any damage. Please be aware that engraved or specially created products may not be returned so you should take care when making your selection If you have any doubt about your purchase when purchasing multiple quantities of one item we recommend that you take advantage of our unique sample service. All samples are charged in the normal way. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01386 48666 (International +44 01386 48666) or fax us on 01386 48582 or write to us at 6 Merstow Green Evesham Worcestershire WR11 4BD UK Mainland |
| Privacy Policy Tower Trophies do not disclose buyers' information to third parties and you will only receive correspondence from us. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm You are reminded that personalised goods may not be returned unless they are faulty or incorrectly supplied. ALWAYS TELEPHONE US FIRST TO OBTAIN A RETURNS NUMBER Call Freefone 0800 374 594 (UK only)) 9am to 5pm Monday to Saturday |
 | towertrophies.com |
